We deal with these questions every day. Here's how we can help based on where you are right now.
Whether you have a demand letter, an active case, or want to get ahead of the risk - talk to us.
Is a digital accessibility demand letter actually a big deal?
It depends on the specifics, but you shouldn't ignore it. Some letters are boilerplate fishing expeditions; others point to real, fixable issues that leave you exposed. We review the letter and your site to tell you which one you're dealing with.
Are you attorneys? Can you tell me if I should settle?
No, and no. We're not attorneys and we don't give legal advice. What we do is the technical side - auditing your site, telling you what's actually broken, and documenting the fixes so you and your attorney can make informed decisions.
I got a demand letter - what's the first thing I should do?
Don't panic, and don't just pay to make it go away. Send us the letter and your site. We'll tell you what's legitimate, what isn't, and what fixing it actually looks like.
Will an overlay or accessibility widget make this go away?
No. Overlays don't fix the underlying code, and plaintiffs' attorneys know it. They can even become evidence you tried to paper over the problem instead of solving it. Real fixes come from real code changes.
What's the difference between an ADA Demand Letter and a ADA Lawsuit?
An ADA Demand Letter is a formal legal claim asserting your website violates the ADA - it just hasn't been filed in court (yet). An ADA Lawsuit means that claim has already been filed. Both call for the same approach: fast, thorough remediation and clear documentation.
What does an audit actually involve?
A combination of automated scanning and manual testing - including real keyboard and screen reader checks - against WCAG 2.2 AA. Automated tools alone catch a fraction of real issues, so we don't stop there.
How long does it take to fix the issues?
Depends on the size of the site and what we find. Small sites with a handful of real issues can be resolved in weeks. Larger or more complex sites take longer. We'll give you a prioritized plan so the highest-risk items get fixed first.
What do I get at the end of this?
A site that's actually more accessible, plus documentation of the audit findings, the fixes made, and your ongoing compliance effort - the kind of paper trail that matters if this ends up in front of a judge or opposing counsel.
I haven't received a letter yet, but I'm worried I could. Should I still reach out?
Yes. It's cheaper and less stressful to fix issues before a claim shows up than after. We audit proactively so you're not finding out about problems from a lawyer's letter.
What if my case is already in litigation?
Then the priority shifts to documented progress. We audit, prioritize, fix, and hand your attorney a clear record of the technical work - the kind of evidence that supports your defense.
No overlays. No shortcuts.
See Kim Vigsbo's full professional profile on Accessibility Base - credentials, specialties, and client history in one place.
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